What support does JCLO offer in emergencies or when a family emergency occurs back home?

In case of emergencies—whether health-related or a family crisis in Jamaica—contact your liaison officer immediately. JCLO will: • Coordinate with your employer and relevant authorities • Monitor your safe repatriation and return • Maintain precise records of your movements for both safety and regulatory purposes

What should I do if I experience a work-related issue or environmental concern?

If you encounter any problems at work—whether related to injuries, salary errors, or interpersonal conflicts—report the matter immediately to your employer and notify your liaison officer. JCLO is committed to ensuring that your overseas employment is safe, respectful, and in full compliance with legal standards.

What is the role of my Liaison Officer?

Your liaison officer serves as your first point of contact for all program-related matters. They are responsible for: • Monitoring your well-being and employment status • Assisting you with appointments and documentation (e.g., I-94, passport issues) • Mediating any conflicts or concerns between you and your employer • Coordinating emergency procedures or repatriation if needed

How do I contact JCLO?

For any issues or concerns, please reach out immediately to your assigned liaison officer, who is part of the JCLO network. Their contact information is provided in your program documentation. In urgent situations, follow the established emergency contact procedures as outlined in your welcome packet.

What services does JCLO offer?

JCLO provides a variety of services, including: • Monitoring your health and safety while overseas • Assisting with accurate record-keeping of your travel and employment details • Guiding you through any issues related to work injuries, salary discrepancies, or personal conflicts • Coordinating with local authorities and your employer in emergencies or for repatriation purposes